Poway Estate Jewelry Policies
Availability of Products
Due to the unique nature of our merchandise, all orders are pending until vereified as available at our retail location
Shipping Policy
Most items will be shipped by USPS-Insured. We may elect to ship by some other carrier and will notify you if that is the case.
Shipping is done on normal business days - Monday through Friday.
Items paid through PayPal with credit card or bank transfer wiill be shipped within two business days.
Items paid through PayPal by echeck will be shipped within two business days after PayPal notifys us that the echeck has cleared.
Items paid by Cashier Check or Money Order will be held for 7 days awaiting receipt of the payment before being placed back in inventory. Once the Cashier Check or Money Order clears our bank, we will ship within 2 business days.
Return Policy
We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including their condition. If you have any questions about the item(s) you are ordering, please contact us before placing your order.
If the rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding restocking fee*, shipping, and insurance costs, which will not be credited for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
* A five percent (5%) restocking fee applies to all returns.
Damage Policy
We take extra care to pack our orders to prevent damage. If your order arrives damaged, you must work with the carrier to file the claim. They will normally want to see the entire order - all contents & original packaging materials. They will send a claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
Security & Privacy Policy
Your privacy is important to Poway Estate Jewelry. We will never disclose any personal information gathered at this web site to any third party without your expressed permission.
Statistical Data
When you visit this web site, your browser provides our statistical service with certain, non-personal data. This technical information is stored in logs and may be shared with us to provide general statistical information about the web site visitors. It does not collect data about you.
Data You Provide
Any information you provide on this site is retained by us. Upon request, you are welcome to correct and adjust such information.
We do not collect credit card information online. All credit cards charges are handled by you through PayPal. PayPal will process your credit card information for any purchases on this website. We encourage you to review PayPal's privacy and security policies before revealing such information.
Children's Privacy
This web site is directed toward individuals 13 years of age and older. Children under 13 years of age may use this web site only with the involvement of a parent or guardian. The Children's Online Privacy Protection Act of 1998 took effect April 21, 2000 and pertains to web sites directed toward children under 13 years of age.
If you are responsible for one or more children under 13 years of age, we encourage you to read the U.S. government's Kidz Privacy page for tips for parents.